| Metric | M1 | M2 | M3 | M4 | M5 | M6 | M7 | M8 | M9 | M10 | M11 | M12 |
|---|
Refractive operator benchmarks — based on DTC brands doing $1M–$50M ARR.
| Metric | Healthy | Watch | Critical |
|---|---|---|---|
| LTV:CAC | ≥ 3.0x | 2.0x – 2.9x | < 2.0x |
| Payback Period | ≤ 3 months | 4 – 6 months | > 6 months |
| 12-Month Repeat Rate | ≥ 35% | 20% – 34% | < 20% |